The response time to a customer on live chat is, if not instantaneous, usually within a few minutes. Emails can take hours and calls can be a hassle. Whether they have a product query, a request, or a complaint, the quicker you can respond, the more satisfied your potential customer will be.
They find your customer service number, wait to be put through to your overstretched customer support team or give up in the attempt and then have a lengthy one-on-one conversation. Alternatively, the customer can get an immediate response directly on the website from one of your agents who will be able to manage several conversations at once. All for a cost comparable to a decent email provider. We spend billions in the hope that customers want a conversation with brands.
And in the rare moment they do we consider it too expensive. Most live chat software provides analysis tools. They can log every single customer interaction in a chat history log which can be sorted, saved, and searched at any time. This allows you not only to identify common issues or pain points but to quickly recall conversations about similar problems to see how they were resolved.
Conversion analytics allow you to analyse how effective your chats are at converting conversation into actual sales. From there, you can see which were the most successful and why. You can also harness valuable data about the performance of your agents such as wait and chat time per agent, ratings, transfers, workload, and efficiency.
A chatbot uses artificial intelligence AI to generate leads round-the-clock, even when you and your team are offline. All you need to do is customize your chatbot to say what and when. It can then answer the most common queries and requests by using natural language processing NLP. The chatbot can also qualify leads and auto-upload them into your CRM so your team can focus on selling. These automated responses provide consistency and can be used to train new staff members in best practice.
Freshworks is a customer engagement platform that helps businesses of all sizes to improve their customer relationship through refreshingly simple solutions. American entrepreneur Tim Berry shared his top ten reasons not to seek investment as a startup , which touched on issues such as the fact that it stops you fully working for yourself and that you can, eventually, lose your company to an investor.
So is there ever a right time to give away equity in your business and if so, how do you identify when that is? Is media portrayal of investment doing small businesses an injustice? How do you decide whether giving away equity is a good decision? To answer these questions and any more you may pose, we've compiled an expert panel who will be online on Monday 14 October between 11am and 1pm. Post your questions or comments below and pop back to join in the conversation.
Ben Wilson , 23, is the founder of online retail business Jazooli. Neither venture has ever had any outside investment. Darren is a firm advocate for entrepreneurs maintaining control and minimising shared ownership of their business. He advises on acquisitions and disposals, joint ventures, venture capital and private equity investment, IPOs, fundraisings, and commercial contracts.
Aaron Etingen is the CEO and founder of London School of Business and Finance , which he grew thanks to the implementation of innovative ideas such as e-learning. This is his secon business, the first having grown thanks to private investment in
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Learn from investors just like you; Ask questions you would be afraid to ask elsewhere; Discuss your trades; Compare trades with others; Build. Answers to common questions. Our help centre has some of our commonly asked questions about accessing and managing your account, transferring, adding cash and. Gaining investment may seem like the ultimate way to grow your business, but is it always a good way to go about it?