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Recent hit Taken for a ride: how Ola, Uber promised the moon to drivers and failed to deliver. Subscribe to ETPrime. Find this comment offensive? This will alert our moderators to take action Name Reason for reporting: Foul language Slanderous Inciting hatred against a certain community Others. Your Reason has been Reported to the admin. Fill in your details: Will be displayed Will not be displayed Will be displayed. Share this Comment: Post to Twitter. Already an ET Prime Member?
Sign In now. Limited Access. Rs 49 for 1st month. Subscribe with Google. Yearly Save Exclusive invites to Virtual Events with Industry Leaders. Technicals Technical Chart. Commodities Views News. Forex Forex News. Currency Converter. Kshitij Anand. Rate Story. Font Size Abc Small. Abc Medium. Abc Large. Increased equity participation should definitely be encouraged with an eye on pump and dump schemes peddled on social media platforms on penny stocks, says Atanuu Agarrwal, Co-founder of Upside AI.
In an interview with ETMarkets, Agarrwal who has over 11 years of investment experience, said that while it is a healthy sign that new investors now tend to be younger, I am not so sure about retail trading in fairly esoteric instruments like options and forex.
Edited excerpts: We have more than 10 crore retail investors on the BSE and the numbers seem to keep on growing by the day. The retail investors seem to have come of age and we see a lot of maturity. What is the investing trend you are seeing from retail investors — equity, debt, options or forex?
I agree it is positive overall and they seem to be holding steady through the recent volatility. However, we are yet to see massive drawdowns. I would be cautious about being overly optimistic. Brokerages seem to be experiencing user growth plateauing after a frenetic months. This has happened before when the markets were in a secular bull run and trading accounts were being added at a record pace in They are not relevant to me They disrupt the reading flow Others.
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Font Size Abc Small. Abc Medium. Abc Large. Mumbai New Delhi: Online retailers could take a Rs 35,,crore hit on their FY20 revenues to comply with the revised foreign investment policy, according to Crisil. Brick-and-mortar stores, as a result, may see a bps spike in sales with an additional Rs 12,crore-plus mop-up.
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Subscribe with Google. Yearly Save Today, they have dozens. Maybe even hundreds. Not only has the number of retailers expanded exponentially in recent years, but so has the information available to customers. This means savvy shoppers tend to spend a lot of time researching their purchases — and consider the entire customer experience while doing so — before committing. Luxury retailers are not immune to this trend either, as even wealthy customers now tend to shop around for the best option.
This decline in brand loyalty customers presents a unique retailing problem, as retailers try to find new and innovative way to appeal to buyers — both existing and potential. However, success was never born out of shying away from a challenge, and there are methods retailers can employ to create new opportunities to build brand loyalty among their customers. With the right know-how and tools, retailers can come up with new and innovative ways to keep shoppers coming back for more.
In other words, while almost everyone is shopping online, they are making more purchases in-store. Customers are moving seamlessly between online and offline experiences, and are open to retailers who can best facilitate these transitions.
The explosion in mobile retail means in-store research and showrooming — the practice of viewing a product in-store only to make the purchase online — are now more common than ever. On the other side of the coin, online orders can be delivered to a local store — often for free — further closing the divide between online and offline retail.
The solution here is to focus on creating a second-to-none customer experience across all channels. Customers are looking for retailers they can trust to deliver exceptional service time and again. The right customer data can help them, creating an omnichannel customer experience which allows consumers to interact wherever and however they wish by incorporating real-time feedback across channels and devices — engaging the customer wherever they may be.
When transitioning between online and in-store experiences, customers not only want the same products to be available, they also want their experience to be seamless. This means, if they are a regular online customer, they want to be treated like a regular customer when they visit a brick-and-mortar location. If they made an online purchase earlier in the day, the in-store systems should already have a record of it.
Centralized customer data can help retailers build a seamless, fluid experience — beginning with an easily-accessible customer profile. Loyalty programs can help, by collecting relevant information and putting it to use.
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Sellers ET spoke with said that they are yet to receive a communication from Amazon, Flipkart or Meesho about any hike in freight rates, but they expect to pass. The Amazon-Flipkart duopoly in India's online retail space will end soon with Tata and Reliance joining them at the top, research and advisory. Aided by the pandemic, e-tail reach, including grocery, has gone up to around % in FY21 compared to % a year ago.